![bitdefender 2019 update messed up mouse bitdefender 2019 update messed up mouse](https://thecorvidreview.files.wordpress.com/2019/03/the-corvid-review-captain-marvel-pwnjic4.jpg)
Now I'm affraid to power up my third PC - BitDefender is set to start right away performing an update, and I really don't want to find out what will go wrong this time. And my laptop won't perform system restore.
#Bitdefender 2019 update messed up mouse Patch#
Without repairing the BitDeffender, I tried to apply the same patch mentioned before (fppatch.exe), but this time it didn't help - the sound is back, but I still can not connect the USB disk, and I still can not update - this time is Invalid MD5 error. I then tried to populate the log file as described in Topic16543 - after I type supporttool.exe /livesrvtrace at the command prompt and press enter no pop-up asks me to reboot - and I can't update, and there is no mentioned livesrv.log in All Users\Application Data\BitDefender\DTrace\ folder.
![bitdefender 2019 update messed up mouse bitdefender 2019 update messed up mouse](https://i.imgur.com/vvkhDSt.png)
I first tried to apply the simplest solution, found on this forum, and replaced the C:\Program Files\Common Files\BitDefender\BitDefender Update Service\v_live_s.xml file with the one found in the C:\Program Files\BitDefender\BitDefender 2010\Ini\Default folder. My laptop lost sound - it starts as if it's all ok, but if I click the sound icon in tray, the volume control won't open - the sound properties in contol panel claims there is "no playback device". I can't connect a USB disk - there is a yellow exclamation mark in Device Manager under "USB mass storage device". Today my laptop started popping-out errors - BitDef can't update and pops-out a critical error. It seems to fix some of the errors - BitDefender on my desktop now updates, I can open websites in all browsers, but I suspect there is more to it then that, didn't have time to test it throughly. When I discovered the BitDefender update error, I finally looked for solution at BitDef support (but not yet at the forum) - I did a repair of BitDefender and applied the fppatch.exe downloaded from the site. When I opened "Your Uninstaller" registry control popped out all kind of random weird characters. Then the errors began - BitDef critical error, then the "Can not update error", registry control was popping-up all the time with some weird questions. Looking at the forum posts, I'm not the only one - after update, one of my desktops couldn't open any websites (it was the same in Firefox, IE and Opera). Well, until now, when this update from BitDefender messed up everything - and it took me some time to figure it out, because I've looked all around the PC, as I didn't even suspect the reason could be BitDefender. I'm a BitDef user since 2005 and used to say that I was a happy user - my PC-s were always clean and protected, and since nobody else messes up with my computers (two desktops and a laptop), if there was an error, I was usually able to resolve it it no time.